Prescription Drug Plans (PDP) are no longer available from Mutual of Omaha

We'd like to thank our past members for trusting us with your care. While we no longer offer PDP, we're still here to help with your other Medicare needs.

See our Medicare Solutions

Important notice

2024 Members

Your 2024 coverage ended Dec. 31, 2024. You must enroll in a new plan for 2025. You're eligible for a special enrollment period and have until Feb. 28, 2025, to enroll in a new plan. For more details, refer to the official letter you received from us about changes to your PDP coverage.

If you did not receive a letter, please submit an online request form or contact Member Services at 855-864-6797 (TTY: 800-716-3231 ).

For help finding a plan:

Didn't receive a letter about changes to your PDP coverage?

Request to have a copy of your letter mailed to you

Mutual of Omaha won't offer prescription drug plans in 2025. If you are a 2024 member, you should have received a letter from us that provides proof you have a special right to join a different Medicare plan. If you have not received your letter, you may request a copy.

Request My Letter

If you have questions, please call Member Services at 855-864-6797 (TTY: 800-716-3231).

Plan your final payments

Stop auto-payments set up through your bank

If you currently make automatic premium payments through your bank, you should stop all future payments by Dec. 31, 2024, to ensure no extra payments are sent to Mutual of Omaha.

Plan for your final automatic premium payment

If you currently make automatic premium payments through your plan, you can expect Mutual of Omaha to withdraw your last premium payment on Dec. 1, 2024.

How to make a payment

Online bill pay

You can make a one-time payment by credit card or Electronic Funds Transfer (EFT) through our secure online portal.

Visit Payment Portal

Over the phone

To pay by phone, call Customer Service at 1-877-770-9808, Monday through Friday, 8:00 a.m. to 9:30 p.m., Eastern Time. TTY users, call 1-866-544-2982.

Through the mail

If you prefer to mail your payment by check (do not send cash), make your check payable to: Omaha Health Insurance Company.

Send Payments to:

Omaha Health Insurance Company
P.O. Box 809453
Chicago, IL 60680-9453

Please remember to include your Mutual of Omaha Rx member ID number. Do not send cash.

Manage your 2024 PDP account

If you were a 2024 plan member, you may still access your plan information through Customer Access. For questions regarding services offered in 2024, please contact Member Services at 855-864-6797.

Don’t have an account? Register Now.

Helpful resources

Summary of benefits

The Summary of Benefits provides a summary of what the plan covered and what members expected to pay.

Summary of Benefits

Evidence of coverage

The Evidence of Coverage provides details about the Mutual of Omaha Rx prescription drug plan. Note: If you were automatically enrolled in the plan by CMS, be sure to review the Evidence of Coverage Rider as well. See Chapter 7 for information about the grievance, coverage determination (including exceptions), and appeals processes.

Evidence of Coverage

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Our PDP Member Portal login has changed

Now, you can view the portal by signing in to Mutual of Omaha’s Customer Access.

Already use Customer Access? Sign in with your Customer Access username and password.

New to Customer Access? Register to create a new username and password.

Individual Policyholders and PDP Members Customer Access

Our PDP Member Portal login has changed

Now, you can view the portal by signing in to Mutual of Omaha’s Customer Access where you can manage all your Mutual of Omaha accounts.

Already use Customer Access?

New to Customer Access?

Member resources

Member support

Our Customer Service Department is here to help answer your questions.

855-864-6797

TTY: 800-716-3231

Customer Access

Your one stop to manage your account.