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Join our amazing team of customer service professionals as a Customer Care Analyst! You will be on the frontline, interacting directly with our customers via phone to provide timely and accurate resolution to their service needs. You’ll make an impact by enhancing customer satisfaction and supporting customer retention. Apply today! Our next official start date is January 9th, with training beginning on January 13th. Training will be conducted virtually for 2 weeks from 8:00AM - 4:30PM CST. Following training, work hours will be 9:00AM - 5:30PM CST (closing shift).
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WHAT WE CAN OFFER YOU:
- Starting Hourly Wage: $19.00, plus annual bonus opportunity.
- Benefits and Perks, 401(k) plan with a 2% company contribution and 6% company match.
- Regular associates working 40 hours a week can earn up to 15 days of vacation each year.
- Regular associates receive 3 paid holidays for the rest of 2024.
- Regular associates are provided sick leave through the use of personal time. Associates working 40 hours a week can receive up to 20 hours of personal time in 2024, which is prorated based on the October start date.
- Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.
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WHAT YOU'LL DO:
- Provide exceptional customer service in responding to and resolving customer requests via multiple communication channels. This position operates primarily via phone (to include inbound and outbound calls), along with some written correspondence.
- Meet or exceed department standards related to attendance, productivity and quality to support excellence in service delivery.
- Work in a fast-paced, ever-changing and diverse production environment, including multitasking, utilizing multiple systems and accurately entering data to fully resolve requests; all while meeting quality and productivity expectations.
- Excel in service recovery by turning issues or complaints into opportunities for positive customer experiences with every contact.
- Enjoy our rich 115-year culture and strong values (customer focus, integrity, innovation, accountability and collaboration). Build strong working relationships with team members, business partners, customers and other stakeholders.
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WHAT YOU’LL BRING:
- Provide exceptional customer service in responding to and resolving customer requests via multiple communication channels. This position operates primarily via phone (to include inbound and outbound calls), along with some written correspondence.
- Meet or exceed department standards related to attendance, productivity and quality to support excellence in service delivery.
- Work in a fast-paced, ever-changing and diverse production environment, including multitasking, utilizing multiple systems and accurately entering data to fully resolve requests; all while meeting quality and productivity expectations.
- Excel in service recovery by turning issues or complaints into opportunities for positive customer experiences with every contact.
- Enjoy our rich 115-year culture and strong values (customer focus, integrity, innovation, accountability and collaboration). Build strong working relationships with team members, business partners, customers and other stakeholders.
- You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
- Ability to work at our home office located in Omaha, Nebraska, in a hybrid environment.
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PREFERRED:
- Experience in a customer service environment.
- Experience with the application of policies, practices and procedures in a business environment.
- Active engagement in team huddles, including on-camera participation.
- Ability to multi-task effectively, work under pressure, meet deadlines and adapt to changing customer and business needs.
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We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!
If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status.
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