Lead Engineer - Digital Associate Experience - Remote

Mutual of Omaha is seeking a dynamic Engineer to lead standardization initiatives, optimize support tools and foster a data-driven support environment across the enterprise. You will collaborate with cross-functional teams to boost device stability and influence IT leadership with strategic recommendations. Bring your deep expertise in technical support and endpoint engineering, strong scripting skills, and proven ability with telemetry tools like SysTrack or Endpoint Analytics. If you’re ready to tackle meaningful challenges and collaborate in a fast-paced, forward-thinking environment, we want to hear from you!   

• Support and mentor Level 2/3 technicians by acting as a key escalation point for complex desktop support issues across the enterprise. 

• Drive strategies for proactive monitoring, endpoint health, and automation using telemetry and digital experience analytics tools. 

• Design, build, and maintain automated self-healing solutions to improve end-user experience and reduce recurring issues. Evaluate support tools, desktop engineering capabilities, and automation opportunities and present recommendations to IT leadership. 

• Lead initiatives to standardize support processes, optimize tools, and create a data-driven support environment. Collaborate with cross-functional teams (security, desktop, app support) to improve device stability and performance. 

• Create and maintain technical documentation and internal knowledge base articles. 

• Experience mentoring others in troubleshooting practices and technical development. Experience leading cross-team technical initiatives or process improvements.

• Background in developing or supporting proactive monitoring or digital employee experience programs.

• Familiarity with endpoint management platforms (such as Microsoft Intune, SCCM/MECM, or JAMF). Familiarity with infrastructure as code tools (such as Ansible).